Stay in control of your play

Gambling should stay fun. If a session ever stops feeling that way, the tools to step back are built right into your account, and free help is always one click away.

Set your own limits

Limits are the simplest and strongest tool. Pick what you can comfortably afford and the platform enforces it for you.

  • Deposit limit: caps how much you can add to your account in a set period
  • Loss limit: caps how much you can lose, net of any wins
  • Wagering limit: caps your total bets, win or lose
  • Session timer: logs you out after a set amount of time

Daily, weekly and monthly limits are all available in your account settings. Lowering a limit takes effect immediately. Raising one takes 24 hours, giving you a cooling window to think it over.

Reality check

A reality check is a pop-up that reminds you how long you have been playing and where you stand.

Turn it on in your account and the lobby pauses every 30, 60 or 90 minutes to show how long the session has run and your net result so far. It is a small interruption that resets perspective, because time stretches fast when you are playing.

Take a break: cooling-off and self-exclusion

When you need to step away, two tools lock your account for as long as you choose.

  • Cooling-off: locks the account from 24 hours up to 6 weeks. You cannot deposit or play, but withdrawals still work.
  • Self-exclusion: a longer lock of 6 months, 1 year, 5 years or permanent. Once active, it cannot be reversed before the window ends, even if you ask.

Use self-exclusion when you mean it. It is built to hold, on purpose, so a moment of doubt cannot undo your decision.

Warning signs to watch for

Gambling stays fun for most players. For some, the line shifts. If any of these sound like you, slow down and use the tools above.

  • You play to win back money you lost, not for fun
  • You hide your play from family, friends or a partner
  • You borrow money to keep playing
  • You miss work, sleep or plans because of playing
  • You feel anxious, irritable or guilty after playing
  • You believe the next spin will fix everything

Talk to someone

If you want to talk to someone outside the casino, these services are free, confidential and built for exactly this.

None of them ask whose casino you played on. You can also reach our own team any time on live chat through the support page.

Under-18 protection

You must be 18 or older to play at Monacojack. No exceptions.

The age check happens when you sign up, and identity verification confirms it before any withdrawal. If you share a device with someone under 18, turn on parental controls like Family Link or Screen Time, which block gambling sites at the device level.

FAQ

How do I set a deposit limit?

Open your account settings, go to the Responsible Gambling or Limits section, then choose a period and an amount. Lowering a limit applies right away, while raising one takes 24 hours.

Can I take a short break without closing my account?

Yes. A cooling-off period locks your account from 24 hours up to 6 weeks. You cannot deposit or play during that time, but you can still withdraw, and the account reopens on its own when the period ends.

Can someone else self-exclude my account for me?

No, only the account holder can request a self-exclusion. If a family member is worried, our support team can point them to the right outside help and explain the steps the account holder needs to take.

What happens to my balance if I self-exclude?

Any real-money balance is paid back to your original payment method before the self-exclusion starts. Bonus balances expire when the exclusion takes effect.