What we collect
We collect only the data needed to run your account and clear your payments.
- Account data: email, password (encrypted), username, currency
- Identity data for KYC: government ID and proof of address, only when required
- Payment data: deposit and withdrawal records, card token, crypto wallet address
- Device data: IP address, browser type, operating system, session ID
- Game data: bets placed, play history, balance changes
Why we collect it
Your data runs your account, keeps it secure, and meets our legal duties. We never sell it.
We use your data to run the account, process payments, prevent fraud, and meet the regulatory obligations of the Anjouan license. We do not sell your data, ever, and we do not share it for marketing without your explicit consent.
Cookies
Cookies are small files that remember things between visits. We use three kinds.
- Essential: keep you logged in and remember your preferences
- Analytics: help us understand what works on the site
- Marketing: used only if you opt in through the consent banner
You can change your cookie choices any time through the banner or your browser settings. Turning off essential cookies will log you out and stop the site from working properly.
How long we keep your data
We keep account data for the life of the account, plus seven years after it closes.
That seven-year window is set by anti-money-laundering rules in our license jurisdiction, not by us. Once it expires, your data is securely deleted from our systems and from the processors we work with.
Your rights under GDPR
You have full control over your data, and we honor every one of these rights.
- Access: ask for a copy of the data we hold on you
- Correction: ask us to fix data that is wrong
- Deletion: ask us to erase your data once the account is closed and the retention period has passed
- Portability: receive your data in a machine-readable format
- Object: opt out of processing for direct marketing
Who we share data with
A short list of vetted partners helps run the site. Each is bound by a data processing agreement.
- Payment processor (PCI-compliant): handles card and bank transactions
- Cloudflare: hosting, security and content delivery
- Live chat provider: support conversations and transcripts
- Game studios in the lobby: deliver the games (no personal data shared)
How to contact us
Send privacy requests to privacy@monacojack-casino1.com. We respond within 30 days, as GDPR requires. Include enough detail to verify your identity so we can pull the right account, or reach us first on live chat through the support page.
If you are not happy with our response, you have the right to complain to your local data protection authority. How your data ties into account rules is covered in our terms and conditions.